Data controller and scope
Visitors to the svraerotech.com website operated by SVR AeroTech Uzay ve Havacılık Teknolojileri, and persons who contact us through our communication channels, are informed as follows under the Turkish Personal Data Protection Law No. 6698 (KVKK).
Contact and postal address for applications: Ada Mahallesi Kumru Sokak No:13/A, Sinop, Türkiye • info@svraerotech.com • +90 368 260 6253
This notice is not a request for explicit consent; your access to the website does not depend on accepting this notice or giving marketing permission.
Data, purposes and legal grounds
Technical access logs: IP address, access time, requested resource, browser and error information are processed to ensure the security and continuity of the website and to prevent misuse, on the legal ground of legitimate interest, provided that your fundamental rights and freedoms are not harmed (Law Art. 5/2-f). Records required by legislation are additionally kept under the relevant legal obligation (Art. 5/2-ç).
Contact and request information: The name, surname, phone number, e-mail address, organisation details and correspondence you share are processed to assess and answer your product, training or service request. Art. 5/2-c applies to requests directly related to the establishment or performance of a contract; Art. 5/2-f applies to answering other questions, with due regard to your fundamental rights.
Laboratory support and billing information: The full name or company name, Turkish ID number (optional for individuals) or tax number, tax office, billing address, e-mail address, optional phone number, the support amount you choose and the reference code assigned to you in the laboratory support form are processed to create the support record, match the bank transfer (havale/EFT) with the record, issue and send the invoice, and handle related correspondence. This processing relies on the establishment and performance of a contract (Art. 5/2-c) and on legal obligations arising from tax legislation (Art. 5/2-ç). To prevent misuse of the form, your connection (IP) address is kept in an irreversibly hashed form for no longer than one hour (Art. 5/2-f). The checkbox in the form confirms that you have read this notice; it is not a declaration of explicit consent.
Shop order information: The full name, e-mail address, phone number, delivery address, order contents, amount and payment status you provide when ordering are processed to receive the order, verify the payment, deliver the product by cargo, issue the invoice, handle withdrawals and returns, and for order correspondence, based on the establishment and performance of a contract (Art. 5/2-c) and legal obligations under tax and consumer law (Art. 5/2-ç). Card payments are processed on the secure payment page of PayTR Ödeme ve Elektronik Para Kuruluşu A.Ş.; your card details are not seen or stored by us. For fraud prevention your connection (IP) address is passed to the payment institution, and only an irreversibly hashed form of it is kept in the order record (Art. 5/2-f). The data needed for delivery are shared with our cargo company (Aras Kargo). Order records whose payment is not completed are deleted within 7 days.
Dispute and application records: Processed to answer applications, fulfil obligations and protect rights under Art. 5/2-ç and Art. 5/2-e.
Visit statistics: Masked IP address, approximate country/city derived from it, time of visit, pages and sections viewed, time spent on the page, types of links clicked, referring site, browser/device type and screen size are processed to improve the website and adapt content to visitor interest, without cookies and without creating profiles aimed at identifying individuals, on the legal ground of legitimate interest (Art. 5/2-f). These records are kept only on our own server and are deleted automatically after 180 days.
Optional preference information: Remembering that you closed an announcement applies only following your choice in the cookie panel. You can change your explicit consent choice in the same panel. No unnecessary explicit consent is requested for mandatory session and privacy preference records.
Collection method and recipient groups
Data is collected automatically through the website and server logs, and electronically or verbally through the laboratory support form, phone, e-mail and messaging channels. It may be shared, limited to the purpose, with hosting, maintenance and e-mail service providers to provide the technical service; with the bank receiving the payment, our financial advisor and e-invoice/e-archive service providers to receive support payments and issue invoices; with authorised public bodies to fulfil obligations; and with legal advisors where necessary to protect rights.
Links abroad
Gmail forwarding, WhatsApp and external services may result in data being processed abroad. This notice or a cookie preference does not by itself constitute a legal safeguard for regular transfers abroad. Transfers abroad are subject to the conditions of Article 9 of the Law. You can also reach us by phone or written application without using external links.
Retention
Data is kept only for as long as necessary for each processing activity. Records relating to contracts and legal disputes are kept taking into account the applicable legislation and limitation periods. Paid support records and billing information are kept for the retention periods set out in the Turkish Tax Procedure Law and Turkish Commercial Code; support records whose payment is not completed within 90 days are deleted automatically. Periods for cookie and browser preferences are set out separately in the Cookie Policy.
Your rights
Under Article 11 of the Law, you may learn whether your data is processed; request information if it has been processed; learn the purpose of processing and whether it is used in line with that purpose; learn the third parties in Türkiye or abroad to whom it has been transferred; and request correction of incomplete or inaccurate data. Where the conditions in the Law are met, you also have the right to request erasure or destruction, notification of correction and erasure to the persons to whom the data was transferred, to object to an outcome against you arising solely from automated analysis, and to claim compensation for damage caused by unlawful processing.
Application
You can send your request in writing to the address above, with information sufficient to verify your identity and a description of your request. You can also apply to info@svraerotech.com from an e-mail address you have previously provided to us and that is registered in our systems. Other application methods provided for in the legislation are reserved. Please do not send unnecessary personal data or identity documents; proportionate verification will be requested if needed. Applications are concluded as soon as possible and within 30 days at the latest; no fee is charged except for costs permitted by the legislation.